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APMG-International Agile Project Management (AgilePM) Practitioner Exam Sample Questions (Q66-Q71):

NEW QUESTION # 66
Which tool is likely to be the MOST useful in a co-design workshop for summarizing staff or customer reactions to a situation?

A. Establish and discuss basic principles for interaction at the start of the workshop.
B. Empathy map.
C. McKinsey 7s Model.
D. Project plan.

Answer: B

Explanation:
Comprehensive and Detailed Step-by-Step Explanation:
In Agile Project Management and collaborative workshop settings, choosing the right tool is essential to summarize and interpret staff or customer reactions. Here's a breakdown of why B (Empathy map) is the most suitable answer:
1. Relevance of Empathy Maps in Co-Design Workshops:
* Empathy maps are visual tools used to gain deeper insights into individuals or groups, such as customers or staff. They help capture reactions, emotions, and behaviors in a structured way.
* The tool focuses on what individuals:
* Say (verbal feedback),
* Think (internal feelings),
* Do (actions), and
* Feel (emotions).
* This makes it ideal for understanding and summarizing reactions during a co-design workshop, especially when exploring how stakeholders perceive a given situation.
2. Analysis of the Options:
* Option A: Project plan
* A project plan is a tool for structuring the work and managing timelines, resources, and deliverables. It does not capture or summarize reactions and would not be suitable in a workshop context for this purpose.
* Option B: Empathy map (Correct Answer)
* Specifically designed to document reactions and emotions, the empathy map helps identify what stakeholders are experiencing and provides actionable insights. This aligns with AgilePM's emphasis on understanding and addressing stakeholder needs.
* Option C: McKinsey 7s Model
* This strategic framework analyzes organizational alignment across seven dimensions (strategy, structure, systems, shared values, skills, staff, style). While useful for identifying systemic organizational issues, it is less effective for capturing individual or group reactions during a workshop.
* Option D: Establish and discuss basic principles for interaction at the start of the workshop
* Setting ground rules can help structure the workshop itself but does not directly contribute to summarizing reactions or gaining insights into staff or customer perceptions.
3. Importance in UniCo's Scenario:
* UniCo's organizational change and integration efforts depend heavily on understanding reactions from both Selco and UniCo staff.
* Since UniCo staff may resist the shift towards innovative solutions and mobile applications, an empathy map can effectively document and analyze these reactions to shape actionable strategies.
4. Agile Practitioner Documentation References:
* Stakeholder Engagement in AgilePM: Empathy maps are highlighted as key tools for understanding and managing stakeholder expectations and ensuring alignment with project goals.
* Agile Manifesto Principle: Focuses on "individuals and interactions" and emphasizes the need for tools that capture human perspectives.
* Agile Workshops Best Practices: Empathy maps are recommended for capturing reactions and feedback in co-creative sessions.
References:
* Agile Project Management Handbook, Chapter 7: Stakeholder Engagement and Feedback Tools
* Agile Manifesto: Customer Collaboration Over Contract Negotiation
* Design Thinking in Agile: Empathy Mapping Techniques

NEW QUESTION # 67
There are several tests planned throughout the project to ensure the solution is fit for purpose and to validate the business solution as it evolves.
Column 1 is a list of tests. For each test in Column 1, select from Column 2 the testing concept that it represents. Each selection from Column 2 can be used once, more than once or not at all.
Column 1
1) In order to get an objective
view, the financial transaction
function is to be tested by
someone from Finance who
has had no involvement in its
development.
2) Before the developer works on
the printing function for the
policy documents, the Sales
Manager will review a prototype
of the online application form
for the new coffee shop
insurance product with the
solution tester.
3) Security test scripts have been
provided by the company's
bank. These scripts will be used
to test the link from the
company's website to the
banking system, which is to be
developed specifically to achieve these tests
4.
The addition of the new coffee
shop insurance product may
threaten the stability of the
existing website. As a primary
route to market this is
unacceptable. The website's
capacity to run additional pages
is to be verified before any
other tests are performed.
5.
The Must Have and Should
Have requirements are to be
tested before the Could Have
requirements.
Column 2
* Collaborative Testing
* Repeatable Testing
* Independent Testing
* Prioritised Testing
* Test-Driven Development

Answer:

Explanation:

Explanation:
* C. Independent Testing
* A. Collaborative Testing
* B. Repeatable Testing
* D. Prioritised Testing
* D. Prioritised Testing
Short Comprehensive Explanation:
* Independent Testing is appropriate when someone from a different department (Finance) with no involvement in the development process conducts the testing to ensure an objective view.
* Collaborative Testing involves various stakeholders, in this case, the Sales Manager and the solution tester, working together to review and test a prototype, promoting early feedback and shared understanding.
* Repeatable Testing is used for security testing where predefined test scripts (provided by the bank) are applied to ensure the system meets specific security standards and can be repeated as needed.
* Prioritised Testing is essential when the project's stability and core functionality, such as the website's capacity to handle new features, must be confirmed before other tests are conducted to ensure the most critical aspects are addressed first.
* Again, Prioritised Testing is used to ensure that the essential requirements (Must Haves and Should Haves) are tested and validated before moving on to less critical ones (Could Haves), aligning with prioritization in Agile methodologies.
References:The Agile Project Management (AgilePM) framework and principles, as detailed in the AgilePM Practitioner documents and learning resources, guide the application of these testing concepts within an Agile project environment. These resources emphasize the importance of iterative development, stakeholder collaboration, and prioritization of work to ensure project success and alignment with business needs. Specific references to testing approaches and their application within Agile projects can be found in the official AgilePM handbook and practitioner-level training materials available through APMG International and affiliated training providers.

NEW QUESTION # 68
The Web Content Manager has provided the Web Developer with a mock up
of the 'Contact Us' page, to be created for the new coffee bar insurance product. When producing the code, the Web Developer has created a button that reads 'Delete' instead of 'Cancel'.
What action should the Web Content Manager take?

A. Raise an issue to the Project Manager when the solution is deployed.
B. Hide the problem and hope that this detail can be changed at a later date.
C. Prepare a defence for when the problem is identified, ensuring the
responsibility is with the Web Developer.
D. Discuss the issue with the Web Developer and decide what action is required to change this detail.

Answer: D

Explanation:
The most constructive and collaborative action the Web Content Manager should take is:
D: Discuss the issue with the Web Developer and decide what action is required to change this detail.
Direct communication and collaboration between the Web Content Manager and the Web Developer are essential in Agile environments to promptly address misunderstandings or mistakes. Discussing the issue openly allows for a quick resolution and ensures that the final product aligns with the project's requirements.
This approach fosters a positive working relationship, encourages shared responsibility for the project's success, and avoids unnecessary delays or conflicts.

NEW QUESTION # 69
The Change Manager is discussing the relocation of the Selco staff to the UniCo office with the Operations Director. They are using the SCARF framework of people's social experience to guide management actions.
Answer the following questions about the use of David Rock's SCARF framework to increase the motivation for change.
The founder of Selco, now the Applications Manager, is moving from an individual office to a desk in the shared area for the Operations Director's leadership team in the UniCo building. At the last Operations' group meeting, the Operations Director thanked the Applications Manager for cooperating fully with the relocation.
Is this an appropriate approach to reward the brain in the need for 'status', and why?

A. Yes, because praising people publicly helps to improve a person'sinformal importance in the organization.
B. No, because 'status' should be rewarded by ensuring open, two-way
communication using rich channels.
C. No, because the Application Manager's knowledge and skills are still relevant and there no threat to 'status'.
D. Yes, because highlighting cooperation provides an opportunity for the Applications Manager to learn and develop.

Answer: A

Explanation:
This question examines the application of David Rock's SCARF framework, which identifies five social drivers influencing motivation: Status, Certainty, Autonomy, Relatedness, and Fairness. In this scenario, the focus is on status, which refers to the perception of one's standing or importance relative to others in a group.
1. Understanding the Status Domain in SCARF
* Status is one of the core social needs in the SCARF framework.
* It is linked to how individuals perceive their importance or recognition within an organization.
* Acknowledging contributions publicly enhances status by signaling respect and appreciation, which motivates individuals to engage and cooperate.
2. Why Option D is Correct
* In this scenario, the Operations Director's public praise of the Applications Manager acknowledges their cooperation in relocating to a shared workspace.
* This public acknowledgment improves the Applications Manager's informal status within the group by:
* Showing that their efforts are valued.
* Positioning them as a cooperative and contributing member of the leadership team.
* Enhancing status in this way fosters motivation and strengthens engagement in the change process.
3. Analysis of Other Options
* Option A: No, because 'status' should be rewarded by ensuring open, two-way communication using rich channels.
* While two-way communication is important for building relatedness or addressing concerns, it does not directly address the brain's need for status, which is driven by recognition and acknowledgment.
* Eliminate.
* Option B: No, because the Application Manager's knowledge and skills are still relevant and there is no threat to 'status'.
* This misinterprets the concept of status. The relevance of skills is unrelated to the need for recognition. Status can still be boosted even when skills are intact, especially in a new environment where informal recognition is key.
* Eliminate.
* Option C: Yes, because highlighting cooperation provides an opportunity for the Applications Manager to learn and develop.
* While cooperation can contribute to learning and development, the focus here is on public acknowledgment of contributions to improve status, not on skill-building or development.
* Eliminate.
4. Practical Implications
* The public acknowledgment at the Operations group meeting serves to:
* Reinforce positive behavior (cooperation during relocation).
* Increase the Applications Manager's informal standing within the leadership team.
* Such actions align with the SCARF framework by addressing social motivations and fostering collaboration.
5. Reference to SCARF Framework
* Status: Enhancing motivation by recognizing contributions publicly, which boosts an individual's perceived value.
* Threats to status (e.g., moving to a shared workspace) can be mitigated by public praise, maintaining the individual's perception of importance.

NEW QUESTION # 70
Using the information provided in the additional information, answer the following question on building a change analytics strategy.
Do the measures to be monitored by the Sales Director represent appropriate measures for assessing change readiness?

A. Yes, because these metrics provide opinions collected via mostly qualitative methods.
B. Yes, because the Sales Director has identified measures that require new data sources.
C. No, because change readiness should be monitored using the change programme plan.
D. No, because change readiness measures should consist of mostly quantitative measures.

Answer: B

Explanation:
Comprehensive and Detailed Step-by-Step Explanation:
Context from the UniCo Scenario:
The Sales Director's metrics focus on assessing the readiness of the sales team to adapt to new systems, such as their confidence levels and ability to demonstrate mobile application features. This ensures that the team is prepared for the transformation UniCo is undertaking. Change readiness is often a combination of quantitative and qualitative insights, especially for understanding how prepared and skilled staff are to adopt the new processes.
Analysis of the Answer Options:
* A. No, because change readiness measures should consist of mostly quantitative measures.
* Why Incorrect:Change readiness measures are not limited to quantitative methods. Qualitative measures, such as surveys and confidence levels, are essential for evaluating readiness in transformation programs. By relying on both, the organization gets a more holistic understanding.
* B. No, because change readiness should be monitored using the change programme plan.
* Why Incorrect:The change program plan provides an overarching structure, but it is not the sole method for monitoring readiness. The Sales Director has appropriately identified new data sources and targeted measures (e.g., surveys), which are crucial for assessing readiness directly.
* C. Yes, because the Sales Director has identified measures that require new data sources.
* Why Correct:The Sales Director's plan involves surveys to gather fresh data, such as confidence levels and proficiency in new systems. These are leading indicators for change readiness and provide actionable insights into team preparedness. Using new data sources ensures the measures are tailored to the transformation objectives, making them appropriate for assessing readiness.
* D. Yes, because these metrics provide opinions collected via mostly qualitative methods.
* Why Incorrect:While qualitative methods such as surveys are used, this answer implies an over- reliance on qualitative data. Effective change readiness strategies should balance both qualitative (e.g., confidence levels) and quantitative (e.g., percentage of staff trained) insights.
Why C Is the Best Answer:
* Focus on Leading Indicators:
* The Sales Director's identified measures focus on readiness and forward-looking insights, such as proficiency and confidence, which are key aspects of preparing staff for the change.
* Incorporating New Data Sources:
* The use of surveys as new data sources ensures that the metrics are specific to the change initiative and capture real-time readiness levels, making them highly relevant.
* Alignment with AgilePM Principles:
* AgilePM emphasizes the importance of gathering real-time, actionable data to monitor progress and adapt strategies. The Sales Director's approach aligns with this principle by introducing targeted metrics for readiness.
References to AgilePM Framework:
* Change Readiness Assessment:
* AgilePM highlights the importance of continuously assessing readiness to ensure teams can adapt and contribute effectively to change programs. (AgilePM Practitioner Guide, Chapter 7:
Governance and Control)
* Combining Data Sources:
* Balancing qualitative and quantitative methods is a best practice for ensuring that readiness measures are comprehensive and actionable. (AgilePM Practitioner Guide, Chapter 11:
Measuring Success)

NEW QUESTION # 71
......

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